A Helpdesk is a System that provides Information and Assistance to the Users of a Computer, the Purpose of a Helpdesk is usually to troubleshoot IT related problems.
|Ticket Management System|
|Technical and User Logs|
|Follow up Tasks|
|Dynamic FAQ Section|
Softrack Helpdesk is the only helpdesk management system you will ever need. Able to automatically assign support tickets, keep users informed of the status of their call.